FAQ's


Here you can find some of the most common questions from our clients.

Handmade soap is REAL soap

Reality is that in commercial soap making, big companies produce a mixture of chemicals made of detergents and synthetic ingredients to produce “soap” which overtime ages your skin & dehydrates, definitely not suitable for sensitive skin, can increase your chances of having allergic reactions (eczema, itchiness, psoriasis, etc), not to mention that will strip off your skin moisture & natural oils.

Your skin is the largest organ in your body and absorbs absolutely everything you apply on it. This is why a natural skin care routine without the addition of harsh, toxic chemicals and synthetic colors is the best option for your skin.

Glycerin

Glycerin is naturally created during the soap making process. It is a natural skin emollient (skin softener & humectant) that attracts water from the surrounding air.

All our handmade soaps have glycerin and it has excellent nourishing qualities for maintaining moisture in the skin throughout the day.

However, it is usually not the case with commercial soaps, as the glycerin has been removed to be used as a valuable by-product for expensive body care, hygiene and pharmaceutical products. These “beauty bars” with no glycerine nor nourishing ingredients will strip off the moisture from your skin leaving you vulnerable to dryness, cracking and/or flaking.

Do you use Palm Oil?

This is a big NO, NO in our business.

We stand against the use of palm oil or any derivative. This is our way to minimise the demand for palm oil. We have an ethical responsibility as a business and most importantly, as human beings, to protect the orangutan population.

Are your soaps made with Lye/ Sodium Hydroxide?

Yes, of course – We follow the cold-process method for making our soaps all from scratch.

Our soap is the result of a chemical reaction called “saponification” which occurs when we mix our oils with the lye. All the lye – either sodium hydroxide for bar soap or potassium hydroxide for liquid soap – is consumed in the reaction therefore there is no active-lye left in the soap.

To further ensure the neutralisation of our soaps, we like to add more oil than required in our formulations mixture which results in an extra nourishing bar of soap too!

The bars that do not rely on lye rely solely upon synthetic detergents, surfactants that produce leather and are far away from being natural– these are your typical commercial bars which are very drying and harsh on the skin.

Another misconception is that some people think that by buying soap made by the “melt & pour method” then the soap is lye-free. Again, this is incorrect– all it means is that the pre-manufactured base was made by someone else mixing oils with lye (cold process method) and sold that way for an easier production. Not to mention, that you can never be exactly certain which ingredients they’ve used for the pre-made base!

Do your products contain Sulphates/Parabens/ SLS/ Mineral Oils?

Our soaps are free from parabens, sulphates (sodium lauryl/ laureth sulphate), artificial colours and mineral oils.

Are your soaps Vegan?

Absolutely! 100% vegan friendly. We do not use any beeswax, goat’s milk, or any animal products in our soaps and of course, none are tested on animals.

How do I look after your products?

Our products should be stored in a cool area (below 30°C/86°F), away from direct sunlight.

Ingredients?

This is the main reason why you would want to use our handmade soap. Our handmade soaps are made of plant based oils and butters that are rich in antioxidants, vitamins and nutrients that are essential to healthy skin.

Handmade soap not only improves your skin but can relieve you from itchiness, drying and skin conditions such as eczema, psoriasis and acne. If you need help finding the right soap for your needs, feel free to contact us and we will share our knowledge with you.

Need to Return or Exchange?

It’s simple! You are happy, we are happy! We want you to be satisfied with the products you purchased from us.

Please check your order upon delivery and if any products are faulty or incorrectly supplied contact us at info@peachandgrey.com.au within 7 days of delivery and we will organize an exchange or refund.

Returns will be reimbursed/ exchanged within 30 days. Please note we will only accept products in their original condition and packaging. Customers will be responsible for delivery charges unless the product is faulty.

Due to the nature of our natural handmade soaps, each batch of soap is unique and impossible to replicate. Our Soaps may vary slightly in color, scent, texture and appearance. We cannot accept returns for change of mind.

Any other question?